Hiring Quality Assurance Team Lead (Six Sigma Certified)
Contract Period: Permanent
Salary: AED 6,500/- (Negotiable)
Job Requirements:
• Experience in customer service & quality assurance.
• Certification in Six Sigma/Lean Management
• Very analytical and data driven.
• Great people skills and ability to communicate constructive (negative) feedbacks.
• Problem solving capabilities to create strategies to improve support quality.
• Excellent English Arabic verbal & written (Arabic Preferred)
• Ability to work with little supervision
• Having a good knowledge in MS office and presentations skills
Roles & Responsibilities:
• Maintain and develop internal support and call center quality standards.
• Providing on going feedback to support agents and improve their performance with specific instruction and constant support.
• Analyzing all customer service metrics (FRT, CSAT) and explaining the effect of these metrics on team performance (KPI).
• Creating training materials and onboarding programs.
• Training and coaching agents whenever required.
• Monitoring agent’s performance and team performance level.
• Contribute to the team culture in a positive manner.
APPLY HERE
https://gulfcareerhunt.com/quality-assurance-team-lead-dubai-uae/
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