Order Management Representative

الوصف الوظيفي
Roles & Responsibilities

Enter sales orders in ERP and ensure that order details in system matches customer’s requirements as indicated in customer order form.
Provide order and shipment confirmation to Customers and ensure that orders are in ready condition and in correct status before each delivery.
Generates picking list and outbound reports, and submit invoices, delivery documents, instructions, and shipping release to delivery team for shipments.
Coordinate with other teams/support to complete the request of customers and communicates effectively with Planning and Logistics on customer’s delivery date pull in requests.
Proactively and promptly update the customer of any delays in deliveries whether a revised delivery date is available or not.
Generate and analyses pending orders and participates in Pending review meetings to provide feedback on risks to meet the period’s shipment commitment.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Consider improvements and modifications around data analysis and lead the implementation of improvement

المهارات
Preference

2-3 years’ experience in fast paced, matrix & multinational environment in Customer Service team.
Should have good analytical skills.
Problem Solving skills.
Must be reliable and service orientated.
Good knowledge of Microsoft Office (Excel (formulas), Word, Powerpoint) and ERP systems

Qualifications:

Bachelor’s Degree in relevant field.
Excellent English Language written and spoken communication

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3

https://www.bayt.com/ar/uae/jobs/order-management-representative-4577574/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4563335&options%5Bjb_is_external_job%5D%5B0%5D=1&page=7