Junior IT Support

الوصف الوظيفي
I.T Support JR.

Job Responsibilities:

Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.
Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery
Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
Provides VM and Hyper V support and administration.
Provides Cisco & HP Switches, Firewall and Routers support and administration.
Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
Monitors business critical processes and systems.
Installs, configures and supports new and existing servers and network infrastructure.
Plan and implement upgrades needed to maintain service levels.
Develop and lead the replacement of infrastructure at end of life.
Conducts testing and analysis of all components of network and server infrastructure components.
Maintains server uptime consistent with Business goals and metrics.
Maintains and constantly improves server and network performance, reliability and security in line with best practice.
Execution of DR tests as planned and agreed.
Maintains a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.
Identifies opportunities to simplify IT Service Desk operations through continuous improvement initiatives.
Provide occasional out of hours support.
Performs any other duties as may be required from time to time.

المهارات
Proposed Experience

Technical:

In depth knowledge of Microsoft Windows Server
In depth knowledge of Active Directory (Design, Security and Administration) I
In depth knowledge of Messaging (MS Exchange, Archiving, Unified Communications)
In depth knowledge of Networking technologies and concepts. Good understanding of VMWare 5 / Hyper V
Good understanding of IT security and Data protection
Good understanding of Cloud and mobile technology
Exposure to MS SharePoint

Functional:

3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organization
Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
A very strong customer orientated approach with a delivery bias
Ability to prioritise and allocate resource/effort appropriately
Experience of working with 3rd party service providers
Proactive team player

Others:

Strong interpersonal skills, able to communicate across a broad spectrum of users
Excellent oral, written and presentation communication skills
Ability to manage through organizational change.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تصنيع المواد الكيميائية; خدمات الدعم الإداري
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 4
الجنس ذكر
الجنسية الهند
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 26 الحد الأقصى: 36

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