Service Advisor
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الوصف الوظيفي This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention. Job Description : 1. Build long-term relationships with customers to ensure customer retention & loyalty. 2. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. 3. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. 4. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment. 5. At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 6. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores. 7. Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. المهارات Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering. Minimum Experience: 3 to 5 years overall experience with automotive industry, preferably in a similar service role. Job-Specific Skills: Working knowledge of MS office, SAP knowledge preferred, Customer handling skills Good communication skills. Conversant English & basic Arabic speaking Technically proficient Product and process knowledge Behavioural Competencies: Customer oriented Honest and responsible, Culturally sensitive Good Team work Excellent interpersonal skills تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/service-advisor-4509814/ |
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