We are hiring a Digital Service Asst. Manager
Industry: Consumer Electronics
Location: Dubai
Responsibilities & Skills:
• Secure customer satisfaction by Handling digital channels (Live Chat, WhatsApp, emails Cyber Service, Remote Management and visual support) requests and complaints efficiently & promptly to ensure they stay loyal to the brand.
• Establish a diagnosis of the reported faults and communicate the solution if it can be applied remotely where possible, or to establish appropriate resolution/processes to be given remotely to reduce unnecessary service orders.
• OSM KPIs: Consistently meet and exceed OSM KPI targets set by SGE’s management.
• Perform monthly TNA Analysis by product and defect symptom
• Carry out other tasks and assignments that are deemed as laid down in Samsung’s processes
APPLY HERE
https://gulfcareerhunt.com/digital-service-assistant-manager-dubai-uae/
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