Hiring Trainer / Quality Analyst -Call Center
• Experience: Minimum 6 Years in BPO
• Language: Arabic and English is must
• Salary: Can be discussed
• Strong command on English is mandatory
Responsibilities:
• Assist in the development or implementation of call quality programs
• Review call center email replies
• Share performance data drawn from quality monitoring and review with team to identify potential training needs
• Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center
• Excellent oral and written communication skills along with the ability to both coach associates present to leadership
• Presentation skills
• Previous call quality monitoring experience or coaching / mentoring experience preferred
APPLY HERE
https://gulfcareerhunt.com/trainer-quality-analyst-abu-dhabi-uae/
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