Quality Specialist

We are searching for a vibrant in-house tour guide & Quality Specialist to join our established company.

Your responsibilities include planning travel itineraries, familiarizing customers with the key attractions, and handling back-office activities. You should also speak Italian and stay up-to-date with new attractions that may be of interest to customers.
To ensure success as a tour guide & quality specialist, you should be an excellent storyteller with a knack for customer service.
Responsibilities:
• Meeting clients at the airport and accompanying them to their accommodation, and holding welcome meetings.
• Handling Tours and Excursions.
• Scheduling visits to museums and other attractions in the UAE and planning brand-new itineraries.
• Monitoring, inspecting, and proposing measures to improve company’s tours & excursions offer to meet established quality standards.
• Supporting the Operations Team in planning and handling transportations, accommodations, insurance and other travel services.
• Dealing with occurring travel problems, complaints and refunds.
• Collecting, evaluating and responding (as appropriate) to customer feedback.
Requirements:
• Prior experience in the Travel & Tourism industry as a tour guide or travel agent is advantageous.
• Personable, humorous disposition.
• Outstanding organizational, time management, and improvisational skills.
• Passionate about traveling.
• Ability to work during evenings and on weekends.
APPLY HERE
https://gulfcareerhunt.com/quality-specialist-dubai-uae/