Customer Service Executive – Bilingual (Arabic & English)
Job Description
* Excellent verbal and written communication skills in
English and Arabic.
* Proficient in MS Office – Word, Excel, and PowerPoint. * Ability to work under pressure and meet all deadlines. * Proven project and time management skills. * Effective people and team-building proficiencies. * Ability to stay calm when customers are stressed or upset. * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively
Skills
* Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Researching and acquiring high level of knowledge of product to properly support issues and inquiries * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues as necessary. * Providing feedback on the efficiency of the customer service process. * Ensuring customer satisfaction and providing professional customer support. * Communicating with consumer rights and governmental bodies. Job Location Dubai, UAE Job Role Customer Service and Call Center Years of Experience Min: 2 Max: 3 Residence Location United Arab Emirates
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
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