Customer Support Intern

الوصف الوظيفي
Want to gain real world experience with a young and dynamic startup? We are looking for a Customer Support Intern who must have excellent communication skills when speaking directly with customers. Must have a strong understanding of the company’s services to address customer questions as well as a pleasant attitude to take care of customers needs.

المهارات
Responsibilities

· Manage incoming phone calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Go the extra mile and engage customers

Requirements and skills

· Strong communication skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication skills

· Ability to multi-task, prioritize, and manage time effectively

· Arabic & English speaker

Additional Information

Transportation allowance provided by YallaGive

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة منظمة إنسانية دولية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف تطوع
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني طالب/متدرّب
منطقة الإقامة دبي, الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/customer-support-intern-4498596/