Pet Relocation Advisor
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الوصف الوظيفي Brief Job Description: Responsible for communicating with potential customers, via phone, email and in person, putting them at ease while explaining the process, requirements and planning for their pet’s relocation. As well as the custom service aspect, the position also involves administration in processing and checking documentation for health certificates and permits etc. Person Specification: • Cultivating a high-level understanding of the pet relocation and pet travel industries. • Managing customer accounts using existing CRM, including entering comprehensive data, setting timelines for tasks, and tracking progress for timely follow-up. • Researching international requirements including country-specific government regulations, import/export laws, and airline routing. • Coordinating with agents and vendors to put together travel timelines for clients’ pets. • Maintaining contact with clients prior to their move to answer questions, review vet documents, and schedule pickup and delivery times. Sometimes also visiting client sites to make sure the documentation and pet are compliant. • Updating clients on the status of their pet relocation, including flight departures, arrivals, delays, and other important move-day information. المهارات • At least 2 years’ experience in customer service, account management or similar area • Experience with any CRM software • Outstanding verbal and written communication skills in English. • Excellent data entry skills with high levels of accuracy • Demonstrated ability to manage stressful, time-sensitive situations and a problem-solver and multi-tasker. • UAE Driving License. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/pet-relocation-advisor-4497154/ |
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