IT Support Technician

الوصف الوظيفي
An IT Support Technician is required to execute the deployment of IT equipment and software for end-users, troubleshooting and maintenance of the IT asset list.

Main responsibilities include:

End-user IT maintenance

software and ensure that they are up to standard.
To redirect or escalate support requests to the appropriate team.
To provide information to users on the progress of outstanding support requests.
To log tickets and ensure that the Helpdesk systems are up to date.
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
To install and configure operating systems and software to agreed standards.
To maintain and ensure that End-user systems have received appropriate security patches.
To always provide a professional, courteous and rapid response to individual End-user.
To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.

Monitoring, tracking, documenting and preventative action

To assist in the compilation and maintenance of an accurate inventory of hardware and software.
To assist in the compilation of the Support Centre’s technical documentation, guidelines and procedures and ensure they are disseminated to users.
To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job
المهارات
Knowledge and experience of technical support (min 3 years)
Experience with Microsoft End-user application “Windows, Office App, and basic networking
End-user Windows OS (Windows 10 and 11 including new OS introduced to the company)
Microsoft Office
Basic Microsoft 365 Admin (Advantage)
Basic IP routing and switching

Certifications:

A+
N+
Microsoft Windows 10 or 11 (Advantage)
CCNA (Advantage)
Microsoft Windows Server (Advantage)

Qualities and abilities:

Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Maintains stable performance under pressure or opposition.
Problem analysis and problem-solving
Strong english ability

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة غير محدد
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
منطقة الإقامة الإمارات العربية المتحدة
العمر الحد الأدنى: 24 الحد الأقصى: 35

https://www.bayt.com/ar/uae/jobs/it-support-technician-4496940/