Customer Service Representative - Russian Speaker

الوصف الوظيفي
Communicate with customers on daily basis over the phone and assist them with their enquiries and complains.
Complete the logs specified by the process.
Ensure adherence to time schedules.
Be available for all briefings and updates.
Be aware of and comply with any client / process / product updates.
Share the daily performance with the TL and colleagues
Refer to shared information database to handle queries.
Go through the database regularly to check of any updates.
Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.
Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.
Take steps to improve on performance based on coaching.
Broad intellectual interests and curiosity
High emotional intelligence, ability to read and navigate situations and diverse audiences with respect
Resilience and optimism

المهارات
English Language – Verbal: Must not have lisp, nasal voice, hoarseness or gruffness in the voice or regional accent

Basic computer skills: Typing speed – Average, Keyboard shortcuts

Telephone Etiquette: Basic Do’s and Don’ts of telephonic conversation

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
الجنسية بيلاروسيا; روسيا; كازاخستان; كيرجستان

https://www.bayt.com/ar/uae/jobs/customer-service-representative-russian-speaker-4491891/