Call Center Officer

الوصف الوظيفي
JOB PURPOSE:

Providing a world-class student experience in all transactions, voice & non-voice,

inbound and outbound

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS:

The Call center Officer duties include, but are not limited to, the following:

Managing administration, communicating, and coordinating with internal departments.
Strong communication, both written and verbal.
C2 English level (EUCE) benchmark. C1 is a second option. (Attached)
Bilingual English and Arabic.
Selling/teleselling/tele marketing skills is a plus.
Exceptional handling skills.
English typing speed (50 words/minute).
2 years Non-voice contact centre experience and 1 year in voice.
Ability to work on shift basis and rotational days off.
Great active listening skills.
Exceptional interpersonal and rapport building skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Adaptability and flexibility.
Comfortable working in fast-paced environment.
Educational industry background is a plus.
Dubai residents is a plus.

المهارات
Qualifications & Experience:

A related university undergraduate degree or a
A minimum of three years working experience,.
English is a requirement; Arabic is an.

Knowledge/skills:

Strong communication, both written and verbal
Strong selling skills
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
Ability to speak multiple languages, especially those common among callers • Customer focus and service.

Critical Competencies:

Good Time Management.
Organised and structured.
Flexibility / Change.
Excellent record keeping and administration.
Presentation skills.
To work under pressure.

Languages:

English and
Arabic or is an asset.

Other Essential Competencies:

Team Player:

A proven commitment to fully participate as a team member, with willingness to support and share ideas and resources with colleagues and pursue team, Department and Institute goals and values.

Any other relevant information:

In addition to these key areas of responsibilities, additional duties may be required from time to time.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التعليم الابتدائي والإعدادي والثانوي
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/call-center-officer-4491793/