Customer Service Advisor - Arabic speaker (Contact Center)
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الوصف الوظيفي Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home! ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES • Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. • Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. • Identifying customer problems and offer appropriate solutions. • Identifying and maximizing selling and cross-selling opportunities. CANDIDATE PROFILE You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. • 1 year of relevant contact /call center / customer service experience, preferably telephonic. • A bilingual fluent English (B2 level+) and Arabic speaker. • Open to work - 8 hours a day, 6 days a week / in all shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses. • Can join immediately (preferably within 1-2 weeks on offer agreement). المهارات • Empathetic, patient and courteous in approach. • Pleasant telephone etiquette and someone who loves to speak over the phone. • Presentable with a positive, proactive and professional approach. • Tolerance for repetitive work in a fast-paced, high production work environment. • Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-service-advisor-arabic-speaker-contact-center-4484631/ |
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