Client Relationship Assistant Manager

الوصف الوظيفي
Client liaison and relationship management

Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies.
Ensure excellence in client service delivery and customer experience;
Build strong relationships with clients and ensure client matters are handled promptly;
Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis
Managing client complaints, and providing the solution/escalating

Job management

Creation of Job Fee set up, credit memos;
Drafting and issuance of invoices and credit notes;
Ensure the annual service and variance fee invoices are produced and distributed for each company and follows-up on the outstanding accounts receivable for each company ensuring that the appropriate overdue reminder and suspension of services notices are sent as required.
Assisting with review of Work-In-Progress and in determining write-offs
Complete time recording on a daily basis for posting to the accounting records for each company.

Company set up/Migration

Liaison with authorities to request for online portal admin login
Drafting all required set up application forms and resolutions/POA to be signed by the client and sending them to the client (subject to RM authorization)
Uploading all KYC and signed documents on Sharepoint or Filesite
Completing online application, uploading all required documents on the portal and submit the application online
Follow up and respond to queries from authorities for initial approval
Accompanying client for signature of Memorandum and Articles of Association and lease is booked with client and authority
Follow up with Authorities for the issuance of the license, registration certificate and Memorandum and Articles of Association
Circulating the license, registration certificate and Memorandum and Articles of Association
Preparation and submission of post licensing work/requirements
Inform the client to comply with the post licensing requirements: appointment of auditor, company stamp, letterhead, PSA etc.

Corporate administration

Preparation of transfer instructions;
Follow up with bank for swift details;
Preparation of letters;
Drafting transfer instructions

Company secretarial services

Preparation of directors and shareholder’s resolution;
Preparation and updating of registers and share certificates;
Application for license renewal, and filing of annual returns;
Submission of annual financial statements;
Preparation and circulation of compliance checklist to directors;
Organization of board meetings;
Drafting of agenda, and compiling the board pack;
Attendance to board meeting as secretary, and providing compliance updates to board as well as taking attendance and recording of the meeting;
Drafting of minutes of meetings and action points and circulating to the board of directors
Application for change in shareholding, officers, company name etc. (including resolutions drafting and online application)

Bank account opening

Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank
Preparation of bank forms for bank account opening;
Liaison with bank for bank account opening;
Attendance at meeting with banker and provision of documents and information.
المهارات
QUALIFICATIONS:

Professional qualifications such as ICSA or ACCA.
University degree in a relevant discipline together with at least 2 years’ corporate administration experience.
Having some experience in acting as Company secretary (would be an advantage but not a requirement for the post)

The candidates we are looking for should mainly:

Be very fluent in English (spoken and written)
Be able to engage with clients and build a trusted relationship with them
Excellent interpersonal skills.
Proficient in the use of the Microsoft Office suite of applications, specifically MS Word.
Excellent written and oral communication skills.
Good client relationship, organizational and time management skills.
Have experience in managing a portfolio of clients including private clients
Have experience into setting up and providing corporate administration companies in all the main free zones in the UAE
Corporate administration covers all aspects that a company requires to be able to operate in terms of finance and administration. These include but are not limited to:
-Drafting transfer instructions/initiating payments;

-Drafting letters; and Renewing licenses. 

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة; مكاتب إدارة الشركات; خدمات الاستشارات التجارية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة دبي, الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/client-relationship-assistant-manager-4484403/