الوصف الوظيفي
Address customer and team requests related to product damage and aftersales support;
Communicate, cooperate, and follow up with vendors and suppliers for repair and parts;
Communicate and update customers for repair/replacement status, conditions, additional costs, delivery details, etc. Follow-up timely and proactively, and handle complaints, if necessary;
Assess product damages, determine whether the product is under warranty;
Order and receive product spare parts, repair product damages personally whenever possible;
Arrange repaired product delivery and prepare delivery notes;
Make invoices for product replacement.
Maintain and upkeep all related relevant documentation and files both physical and digital;
Prepare monthly reports for the management.
المهارات
1-3 years of experience in aftersales or sales administration;
Ideally, experience in the optical business;
Proficiency in MS Office;
Familiarity with industry software (Odoo or similar);
Attention to detail, reliability, and great interpersonal skills;
Customer service attitude;
Fluency in English.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الأزياء والملابس
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة الإمارات العربية المتحدة
العمر الحد الأقصى: 40
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