Change & Transformation Officer

الوصف الوظيفي
Role: Change & Transformation Officer

Location: Dubai, UAE

Duration: 24 Months

ROLE PURPOSE: 

To effectively participate the Operations change and transformation process, managing operational readiness for project launches, creating and communicating change messages related to new projects, initiatives, process changes, service enhancements including creation and editing of internal newsletters and comms, electronic notifications for internal / external customers and publishing internal & external updates through various communication portals. To regularly track and monitor project KPIs (Key Performance Indicators) to achieve project goals and commitments as per approved business case To work and collaborate with Marketing team to support strategic communications cascading the process changes, new services and service enhancements to internal and external customers helping prepare collaterals ensuring effective communication.

Key Responsibilities: 

Liaise with project leads and agree on project KPIs and thereafter monitor and track post project completion
Manage operational readiness of project launches across teams to ensure seamless execution and launch
Schedule, write, review and publish recurring operational communications sharing changes and updates on a regular basis.
Create clear, concise, and engaging communications that effectively communicate to employees’ key updates, changes in the organization and the impact.
Perform writing, proofing, design, and distribution of content
Maintain & support with key Ops communication through multiple channels
Develop effective relationships with key stakeholders and work collaboratively with project teams to identify the changes, document them and manage the delivery of the critical changes.
Publish the content effectively through visual, text and multimedia engagement.

Results Required:

Seamless project launch into BAU mode
Ensuring full operational readiness as per requirement to embed the new changes in the team
Internal newsletter creation with all round coverage of department /organization wide changes through verbal and graphic design-oriented communication.
Ownership of project change communications portfolio
Efficient and timely publishing of changes and project updates to the relevant audience
Interacting with partners, documenting the changes, and highlighting, capturing the criticality and impact of the changes effectively.
Interaction and collaboration with marketing teams to engage in effective communications throughout the organization and actively involving in the change and impact discussions to convey the employees’ benefits both in written and graphical modes of communication.
Manage and publish change alerts on required digital channels

المهارات
Specialist Skills / Technical Knowledge Required for this role:

Effective project results tracking & monitoring
Exceptional writing skills with proven ability to write, proof and edit content.
Excellent email writing skills Change communications experience in banking organizations or any process change oriented organizations
Strong interpersonal and digital communication skills
Graphic design experience in creative product communications
Efficient designing, editing, and publishing web content

Previous experience required (if any)

Candidate should have l minimum & project 5 years of relevant experience
Knowledge of digital product engagement and latest communication forms such as digital, social media
Strong design, verbal, and written communication

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/change-transformation-officer-4454583/