Aftersales Manager
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الوصف الوظيفي The role is to monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards set by Honda Motor Company. After sales Manager will lead a team of (no)staff Direct Productive and Non Direct Productive & he will be reporting to Aftersales Operations Manager: Some of the main challenges are: • Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted Aftersales revenue targets are achieved every month. • Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores • Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative. • Maintenance and upkeep of the workshop equipment’s to maximise utilisation and minimise downtime. Initiate procurement of additional equipment’s in line with business growth. Key Accountabilities: • Business Objectives • Customer Satisfaction • Employee Engagement • Emiratisation • Dealership Standards • Resource utilisation • Accounts Receivables • IMS المهارات Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering. Minimum Experience: 5 to 8 Years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at managerial role. Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership Behavioural Competencies: People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/aftersales-manager-4443588/ |
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