الوصف الوظيفي
About The Role
To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasant
and professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.
Key Accountabilities
Acting as a mentor to the drivers to help them understand the importance of delivering a great customer service experience.
Ensure they understand what is expected from them at work to meet the overall department targets.
Take on ownership of additional reporting such as Service Booking Report & Comments on Replacement Vehicles,
Pre Lease & New Lease Report, Delivery of Ready Lease Vehicles.
Attend to customer queries concerning service and maintenance, technical and accident repairs.
Book the vehicle for its periodic service and maintenance based on its current mileage.
Ensure KPIs for key accounts reference service and maintenance is met and exceeded at all times.
Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure customer satisfaction.
Where required customer challenges are escalated to the Supervisor/Manager as per process agreed
Ensure all Transactions/exchanges are update online within the agreed SLA.
Ensure all completed documents are scanned and filed as per agreed policies and procedures.
المهارات
About You:
Minimum Qualifications and Knowledge:
High school with valid UAE Driving License
Job-Specific Skills:
Good Oral and Written English Communication, Good knowledge of MS-Office suite of packages
Behavioral Competencies:
Teamwork, Continuous Improvement, Personal Leadership, Individual Accountability and Customer Focus
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/fleet-administrator-leasing-hertz-dubai-4436555/
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