Customer Service Representative
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الوصف الوظيفي Job Summary: This role is responsible for managing queries and complaints by answering customers’ questions, providing correct information about the services, and processing returns to ensure customers satisfaction. Job Description: • Respond and resolve customer queries through different channels (phone, email or chat). • Manage large amounts of incoming customer queries and complaints within dedicated time. • Work with customer service manager to ensure proper customer service is being delivered 27/07 • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools • Contribute to team effort by accomplishing related results as needed • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media • Go the extra mile to engage customers. • Process and assist customers with orders, refunds, or exchanges • Advise on company information • Utilize computer technology to handle high customer ticket volumes المهارات • Call center or customer service experience (preferred) • Dedication to customer satisfaction • Ability to multi-task, prioritize, and manage time effectively. • Strong phone contact handling skills and active listening. • Excellent communication and presentation skills. • Flexibility to work in different shifts (including evenings, weekends or holidays) • Fluent Arabic and English. (Preferred) • Basic knowledge of computer software and office systems. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-service-representative-4433635/ |
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