الوصف الوظيفي
Our client is now recruiting for a Claims Processing Specialist - Middle East, Africa. You will be directly reporting to the Finance Business Partner - Middle East, Africa . This position will be based Dubai, United Arab Emirates
Contract Duration: 12 months renewable contract
SUMMARY
In this role you will be the owner of and subject matter expert in Customer Claims Management and Customer Relationship Management for Middle East & Africa Region. The role is very dynamic because it covers both front and back offices responsibility and tasks. It is challenging yet exciting in balancing the stewardship but at the same time keeping a good relationship with key stakeholders internally and externally, cross-geographically, and cross-functionally. Furthermore, you will ensure the right approach and framework are in place including process, tools, and training.
CORE RESPONSIBILITIES
CUSTOMER CLAIMS MANAGEMENT
Maintain relationship with the customer through claims processing, claims services and compensation services. Ensures complete and sound claim settlement in accordance with company’s policies and procedures
Collaborate with affiliates and communicates status with all appropriate parties involved with the claims
Interact with customers directly; research and resolve account discrepancies and any other outstanding issues
Process claims and analyze claims:
Save received soft copies of the claims to internal share folder, make sure it is organized in detailed and structured way
Scan hard copies received by mail and store it on internal share folder, make sure it is organized in detailed and structured way
Review claims as per MEA internal process making sure all needed documents are in place to route for approvals
Follow-up by email/phone call with distributors for claims/statements
Prepare excel working file of the claims, ensuring breakdown per product and type of claim
Prepare records of audits, schedule time for all account receivables and documented process
Maintain claim file with proper level of documentation.
Make sure supporting documents are attached to debit notes comply with company’s policies and procedures
Make sure expenses are reimbursable as per company’s policies and procedures
Prepare and analyze the claims statement of account per customer on monthly basis.
Work with Manager and payments team to prepare batches for payment
Assisting the finance team in the administration work
Communicate with Manager on work status and claims issues that arise
PROJECT MANAGEMENT
In collaboration with Regional Finance team support various projects related to Distributor and Credit Limit Management, Treasury & Risk Business Cases, and other ongoing and future projects
WHAT WE OFFER:
Learning and development opportunities out of the comfort zone
Exposure to: Senior internal stakeholders (MEA VP & FD , EEMEA FD, Regional and Corporate Treasurer, Regional Leadership Team), External customers (30 distributors across the region), Internal COE (VLOG, FSS, BPO), MEA Region affiliates - finance and commercial teams, GMs and FDs
Regional scope of responsibilities in a diverse and dynamic geography
المهارات
JOB REQUIREMENTS (QUALIFICATIONS, SKILLS AND EXPERIENCE):
Solid financial knowledge with accounting background
Good excel knowledge is a must. Experience working in SAP is beneficial
Ability to communicates effectively with others and get along with a variety of different types of personalities on different organizational levels
Ability to identify risks and opportunities proactively and to provide solutions
Ability to work under pressure, pragmatic, attention to detail, ability to multi-task, independent & team-player
Willingness to learn
Fluency in English is required; Arabic is a plus
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/claims-processing-specialist-middle-east-africa-4431552/
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