Department Manager

الوصف الوظيفي
The ideal candidate would have experience working as a Department Manager for any of the well-known retail stores in UAE.

Home and Commercial Furniture retail experience would be preferred.

Must have managed a team of at least 3 and above.

Customer Focus

Lead by example and ensure that the floor staff greet and approach customers to offer assistance
Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy
Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement
Monthly monitoring of mystery shopper feedback, addressing all key areas of concern
Commercial Performance

Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists
Drive department KPIs, Average Transaction Value and Basket Size
Maximize sales per sqm through effective management of sales versus space

Offer

Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner
Ensure 100% compliance to latest KMP standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels
Ensure highest standards of health and safety are maintained in the department
Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback
Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products
Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system
Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager
Ensure regular cycle count for the department in line with the Company guidelines
Ensure that Shrinkage for the department is within the defined norms and agreed standards
Effective display of slow sellers to improve sales contribution

People

Ensure seamless induction and on boarding of new hires and provide necessary support and guidance to the new joiners
Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance
Drive engagement and motivation in the team through fast resolution of work related issues and grievances
Ensure that the customer service training for the department team is duly completed
Conduct regular product training to ensure clear understanding of features, selling skills and after sales service Ensure that the department team is well trained on systems usage (SIM etc.) to obtain requisite information and provide necessary assistance to customers
Responsible for Performance Management of Sales staff through timely KPI setting, mid-year and annual performance reviews
Provide on the job coaching to all staff in the department
Lead and mentor the team to ensure an outstanding shopping experience for the customer
المهارات
CORE COMPETENCIES ROLE-SPECIFIC COMPETENCIES (Basic / Intermediate / Advanced / Expert) (Basic / Intermediate / Advanced / Expert) Result Orientation - Advanced Business Acumen - Basic Passion for excellence & continuous improvement - Intermediate Developing self and others - Intermediate Communication and interpersonal skills - Intermediate Analytical thinking - Intermediate Customer Focus - Advanced Decision Making - Intermediate Adaptability - Intermediate Planning & Organizing - Basic Retail Industry & Processes - Intermediate Inventory and Stock Management - Intermediate

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البيع بالتجزئة وبالجملة; أثاث المنزل والمكتب
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 7
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأقصى: 7
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/department-manager-4426317/