• Assist with the design of customer-specific databases and development of system-level specifications to implement work and communication flows
• Assist with the design of alert notification pathways from various integration points
• You will employ your clinical knowledge and proven understanding of clinical workflow design / redesign to propose Vocera solutions that improve and optimize client s workflow and processes
• Lead clinical workflow design sessions at project sites, gathering data and working with the client s clinical staff in developing new processes and workflow improvements
• You will provide assistance with training of nurse call and patient alarm integration
• Provide consultation and training strategies that include Vocera best practices
• Manage, oversee and deliver clinical / system training for clients
• Represent and build the Vocera brand by serving as a liaison between Vocera, Vocera Contractors, Third-Party Vendors and Customers
• Maintain open communication with the Professional Service team, Technical Support Engineers, and Areas Sales Managers
• Contribute to development of clinical best practices through collaboration with Practice Management and the Project Management Office
• Develop drafts of clinical documentation and assist with clinical marketing and support of new products and services
• Identify and develop additional revenue opportunities
• Align with standard Professional Services deployment methodology
• You will effectively communicate project status to team members and partners in a timely, consistent, and clear manner
• Effectively communicate with senior clinical customer contacts
• Align with administrative policies (i.e., time reporting, expense reporting, calendar maintenance, etc.)
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