الوصف الوظيفي
JOB PURPOSE
The Software Engineer will be responsible for full stack application development. The software developers shall Analyse, Design, Build, test and deploy the software developed for Genesys Contact centre business of Al Futtaim Technologies Development will primarily using Genesys Pure Cloud APIs.
KEY ACCOUNTABILITIES
In-house Development:
Perform In-house product testing, quality testing
Develop and plan internal add-ons and product development
Working with teammates in upgrading in house applications to current Microsoft technologies with additional features to meet dynamic business needs.
Project Delivery:
Ensure the committed time lines are met for the projects at customer sites within the agreed scope, cost, quality and timelines.
Continuously upgrade the skills by self-learning and on job training.
Assisting in the collection and documentation of user’s requirements, development of user stories, and estimates.
Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
Participating in peer-reviews of solution designs and related code.
Package and support deployment of releases.
Design, develop, and unit test applications in accordance with established standard
Adhering to high-quality development principles while delivering solutions on-time and on-budget
Service Delivery:
Ensure Customer Satisfaction with the 24x7 Support
Analysing and resolving technical and application problems.
Project Quality Management:
Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.
Administrative & Coordination Support:
Ensure excellent documentation management and day to day activities are undertaken to the required standards.
Assist with the preparation, coordination and updating of the business reports.
Provide a high collaboration level to support and assistance to other departments and senior managers whenever needed.
JOB CONTEXT
This position operates within the context of Application Development on Genesys Platform. The Software Engineer will be responsible for installation and maintenance of Genesys and Custom application on the latest Genesys contact centre solutions, working with Genesys API’s and services to build custom desktop components, third-party integrations, communications systems, notification platforms, real-time data transformations and mobile applications, provide support to entitled clients at the application level for custom developed solutions (applications and components) on as needed basis.
المهارات
Qualifications and Knowledge:
B.E/B.Tech/MCA or equivalent. Computer Science major preferred
Genesys Certified Professional – Platform SDK Certification
MCP, MCSD, Oracle certified Java developer Certification
Genesys PureCloud domain experience is advantageous
Working experience in Agile project is desirable
Experience:
Minimum 3 years of experience in leading the solution delivery activity at customer site.
Minimum 4 years software development experience in C#, Java where an additional language such as Python, PHP is a benefit.
Design and develop software solutions leveraging Genesys products and services based on industry best Services/Project Delivery practices
Develop solutions using modern languages and Genesys SDKs/APIs on AWS, Windows, and Linux platforms
Technical Skills:
5 years or more of commercial software development experience in Java, and C#.NET, JavaScript, Nodejs, ReactJS, mobile, and HTML/CSS. Includes a working knowledge of SQL and no-SQL databases
Must have Technical Angular 2.0+/Bootstrap/HTML 5
Must have hands on delivering Project with Angular 2.0+, Node js, C# and Spring.
Must have Technical hands on Spring Core, REST API, SOAP, AOP, Security, Integration
Prior hands on development experience required in Java, J2EE, Spring , Python, PHP & JavaScript
Must have Technical hands on to integrate REST services with UI.
Experience developing for and deploying on Linux operating environments
Good practical experience working with Genesys technologies. Experience developing software with integration to various customer environments/backend systems using Genesys APIs/SDKs is a BIG plus.
Experience with GIT, BitBucket, or similar source management including creating Pull Requests and Continuous integration methods
Work with CRM and case management technology integration such as Salesforce, Microsoft Dynamics, ZENDesk, Remedy, ServiceNow, ServiceDesk, Siebel or SAP
Strong technical background to the extent of being able to review code, unit test plans
Behavioural Competencies:
Leadership, Management and “can do” attitude
Team player and flexibility
Results oriented
Excellent interpersonal and communication (written and oral) skills.
Excellent Time Management skills
Commercial acumen
Change management ability
Risk management and mitigation
Communication & influencing at all levels – internal and external
Strong eye for detail and understanding of the value in process
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/genesys-custom-application-developer-aft-dubai-uae-4379663/
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