الوصف الوظيفي
JOB PURPOSE
The Tenant Relations Manager is the primary contact and spokesperson within Dubai Festival City Mall for all the tenants and is responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.
Reporting to the Mall Manager, the Tenant Relations Manager will be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.
The Relations Manager will ultimately build relationships to ensure the successful delivery of the short, medium and long term expectations of Dubai Festival City Mall stakeholders whilst implementing strategies to advance our retailers revenue, profitability, operations and sustainability.
KEY ACCOUNTABILITIES
Liaison between the Tenants and the Mall Management Team
Assume daily point of contact for retailer relationship management the for tenant portfolio
Developing relationships via all avenues including retail partnerships, meeting and forums
Foster closer relationship between tenants and the management team
Handling handover and takeover of tenants
Dissemination of information to the tenants on all operational matters
Ensure all tenants and key stakeholders are aware of the standards, products and services
Attend to needs of tenants in shopping mall
Provide consultations to tenant’s on their business or operations needs
Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
Work with the wider mall management team to resolve issues with tenants as quickly as possible
Track, interpret and resolve tenant issues and responds to trends
Design, conduct, evaluate and interpret tenant satisfaction surveys
Tenant Performance Management
Manage projects to meet key objectives that drive the performance of tenants
Maintain systems for collating and reporting on retail development and performance
Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
Monitor and analyse tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
Action all areas of improvement based on the outcomes of performance metrics
Provide report performance metrics to the senior Mall Management team
Operational Management
Generate the Tenant Activity Management Reports and recommendations
Develop and implement the shop level tenant visitation schedule
Provide input to the Tenant Handbook
Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures
Identify and ensure that the standards are communicated to all tenants and implemented accordingly
Regularly review and if necessary, improve upon operational systems and processes
Provide improvement feedback to senior mall management team
Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations
Liaison between AFGRE and the Retail Tenants
Partner with and assume point of contact between the tenants and the various AFGRE teams including the leasing, mall management, marketing, finance and facilities management, to agree and deliver business specific projects
Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant AFGRE teams
Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants
المهارات
Minimum Qualifications and Knowledge:
Accredited diploma or degree holder
Minimum Experience:
Successful track record of building effective tenant relations within a shopping mall or retail property management environment
Minimum 4 years of relevant experience in a similar position
Knowledge of tenancy related issues in shopping malls
Knowledge of retail leasing and lease management
Strong knowledge and exposure to the GCC retail market
Job-Specific Skills:
Excellent commercial acumen
Ability to liaise, influence and interact effectively with diverse audiences
Strong communication, relationship building and motivational skills
Excellent verbal and written English language skills
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/tenant-relations-manager-afgre-dubai-uae-4363133/
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