Parking Operation Supervisor

Parking Operation Supervisor required in Dubai
Primary functions
• Lead by example whilst continually providing/improving service to the business.
• Confer with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.
• To maintain good communications and consult regularly with the car park staff, seeking assistance and agreeing on actions to resolve outstanding issues.
• To support, advice and direct car park staff in the achievement of their agreed objectives and prescribed core standards.
• To appraise performance regularly and instigate appropriate remedial action to address shortcomings.
• To induct new car park staff, train and develop them to be capable of performing to the standard expected by the Company.
• To maintain good communications and consult daily with the Car Parks Manager and car park staff, seeking assistance and agreeing on actions to resolve outstanding issues.
Customers/Clients
• Lead by example whilst continually providing/improving customer focused service to the customer/client.
• To maintain good relations with all relevant regulatory authorities and local businesses.
Processes
• To collate and send daily sales reports to Car Parks Manager.
• Ensure procedures for handling and banking cash is adhered to.
• Maintain compliance with company policies on Health and Safety.
• Examines pertinent information to determine accuracy of customer complaint and to determine responsibility to errors.
• Examines records such as transaction information and converses to obtain facts regarding customer complaints.
• Follows up on recommended adjustments to ensure customer satisfaction.
• To report identified criminal activity in accordance with company procedures.
• To monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained.
• To ensure compliance with company quality standards and other procedures by regular reviews and audits.
• To compile and communicate weekly rosters for car park staff and arrange cover for absence.
• To monitor all aspects of the performance of the car park, including overtime, absence, staff hours and other controllable costs, taking remedial action where appropriate.
• To reconcile takings with transaction records.
• To work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximize income opportunities.
• To ensure the assigned car parks achieve budgeted turnover and operating profit.
• Effective management of car park staff within budgeted costs.
Personal Competencies
• Able to communicate fluently in both Arabic and English.
• Proven ability to work with numbers, computerized systems and write reports.
• Proven supervisory skills
• Proven customer service skills
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https://gulfcareerhunt.com/parking-operation-supervisor-dubai-uae/