Service Advisor - Volvo | Trading Enterprises | Dubai

الوصف الوظيفي
About the Position:

We are currently looking for technically competent & performance driven Service Advisor to work with our Volvo team in Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

As part of our Service team, your key responsibilities are as follows:

Attend promptly and greet with a smile
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathize and clarify customer requests.
Ensure adequate number of Repair Order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to Customer.
Ensure keeping promised time to customers
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person
Ensure achievement of given revenue targets
Promotion of value added services
Obtain high standards of Customer Service Values.
Resolution of Customer concerns at the earliest time and ensures satisfaction.
Ensure Completion of dealer certification requirements.
Prepare and enroll for Skill Contest events

المهارات
About You:

The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/service-advisor-volvo-trading-enterprises-dubai-4356064/