Magenta Group is looking for CUSTOMER SERVICE EXECUTIVE who will be responsible for leading and delivering superior customer service excellence for the company. This role will involve working with all internal stakeholders to deliver the ultimate customer satisfaction to all of Magenta’s external partners - RETAIL, HORECA, EXPORT & TRADING AND MOST IMPORTANTLY, THE CONSUMER. We want to become the most customer centric food company in the Middle East and we take feedback from our customers very seriously.
Company Background:
At Magenta Group, our goal is to inspire a ‘food lifestyle’ by providing carefully crafted products so delicious…that every bite brings forth a smile. We achieve this by offering healthy products made to the highest quality standards through sustainable business practices. Our distribution network handles over 2000 tons of seafood, poultry and processed meat products for our HORECA and Retail business partners. In addition to fresh and frozen offerings, we also provide a delicious range of premium ‘smoked’ and ‘charcuterie’ products. With growing involvement from our parent company (GulfWest Co), we are on the verge of launching a new state-of-the-art facility in Dubai Investment Park - Focusing purely on innovative value-added products for our customers. You will be part of a company with 25 years of food service excellence across the GCC and international markets with our HQ in Dubai, UAE.
Position Objectives:
- Categorize, archive, and prioritize customer queries and complaints on a regular basis.
- Ensure ALL CUSTOMERS are heard and every query is logged.
- Ensure daily/monthly/weekly follow ups with relevant departments to close queries/complaints.
- Regularly respond to customers with detailed status updates on the query/complaint progress.
- Develop detailed monthly/weekly/daily status reports for the management team to assess KPI performance.
- Develop relevant complaint/feedback form templates that are easy to use and provide Magenta with all relevant information needed to assess and respond to the query.
- The Customer Service Manager will ensure that Magenta goes above and beyond to achieve higher customer satisfaction through better identifying areas of improvement, developing comprehensive plans to improve service areas, AND developing a deep understanding of customer needs across each sales channel.
Required Skills & Experience:
- Strong leadership skills to ensure cross-functional customer service excellence projects are led to completion.
- A customer service manager must be self-driven and know how to add value.
- Strong Oral and Written communication skills are ESSENTIAL to success in this role – The candidate MUST be highly proficient in English (Arabic is a Plus but not preferred).
- High Proficiency in MS OFFICE – PowerPoint, Word and Excel.
- Candidate MUST HAVE a minimum of 3-4 years working in an large and well-organized customer care/customer service department at a distribution/Food & Beverage/FMCG company.
- Minimum Education – Bachelor’s Degree.
Benefits & Compensation
- Competitive salary and benefits as per UAE law.
- Company Mobile
https://www.naukrigulf.com/customer-service-executive-jobs-in-dubai-uae-in-magenta-llc-2-to-4-years-n-cd-122189-jid-040521000050
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