الوصف الوظيفي
JOB PURPOSE:
Ensure courteous and professional handling of the customer during the latter’s visit to Lexus workshops to guarantee Customer Satisfaction and Retention.
KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks
Ensures that the Reception area is well managed and operates smoothly for a high level of efficiency and customer satisfaction.
Ensure a high level of Customer Satisfaction for customer Retention and business development.
Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
Ensure the vehicle is received efficiently and in a professional manner to assure the customer that his vehicle is in safe hands.
Ensure job card is opened efficiently and accurately for the quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
Ensure effective personal and telephonic communication with customers regarding charges, approvals, and negotiations.
JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job
For a customer Workshop Reception is the window to the world of after-sales service.
The Reception Supervisor’s job, as a custodian of the Reception, is to ensure that the image any customer forms through this window is that of professionalism in Customer Care and of Lexus Quality.
المهارات
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge
Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
Minimum Experience: 3 to 5 years of experience in the automotive industry or a similar role
Ability to provide outstanding customer service
Ability to maintain strong administration and presentation skills
Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand the material, and provide instructions to all employees.
Ability to operate all equipment necessary to perform their job
Job-Specific Skills:
Integrity
Analytical
Customer Orientated
Follow-up
Oral Communication
Teamwork
Planning and Organizing
Perseverance
Assertiveness
Task Orientated
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة دبلوم
https://www.bayt.com/ar/uae/jobs/uae-national-reception-supervisor-lexus-dubai-4334453/
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