الوصف الوظيفي
The L1 IT Support staff will provide support to end users on a variety of IT issues. The position’s primary focus is in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. For issues that are beyond first level troubleshooting, the L1 staff will route the service tickets to the appropriate L2 staff to ensure a timely resolution.
Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Provide help desk support in‐person, online and over the phone.
Create and route service and incident tickets, keep up with SLA, and maintain ticket routing and workflows.
Provide assistance in the use of personal computer hardware, software, and specialized systems or operate a multi‐platform computer environment.
Monitor, operate, coordinate, and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
Provide information to students, staff, faculty or other HCT stakeholders on established policies and procedures, or services provided.
Perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
Utilize computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
Set up and configure desktop computers, peripherals and accounts assigning security level. Test programs. Install
software and repair hardware and peripherals.
المهارات
Frontline customer support operations either online or face‐to‐face as needed.
Bachelor’s degree or three years diploma in computer science or
engineering required.
Two or more years of related experience with computers and providing customer service in a technological environment, preferably in higher educational institutions. Professional certifications such as ITIL Foundation is desirable.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $500 - $1,000
عدد الوظائف الشاغرة 20
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 10
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/network-engineer-l1-4318528/
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