Manager, Customer Success, GCC

الوصف الوظيفي
What you will do

This is a vital role within Johnson Controls OpenBlue suite, part of our Digital Solutions (DS) business, which is focused on providing solutions to our existing and new customers. OpenBlue is a complete suite of connected solutions that delivers impactful sustainability, new occupant experiences, and respectful safety and security that combines our 135 years of building expertise with cutting-edge technology. You will be based in Dubai and will report to the EMEALA Director of Customer Success. You will be part of a team which functions as key consultants throughout the entire customer lifecycle to drive and support effective onboarding, customer health, advocacy, product usage, continuous customer engagements such as Quarterly Business Review’s, and Renewals.

You will be a leader who will be focused on structuring and driving a new methodology of Customer Success in the region, while working with teams (such as sales) that have been in place for some time. Along with leading the Customer Success awareness and strategy in your region, you will also work directly with customers as a Customer Success Manager (CSM) to ensure they are successful.

As a CSM you will be building long-term success of our Digital Solutions customer and partner closely with sales, and other teams, to ensure our Digital Solutions customers achieve their desired outcomes and expectations from their purchased solutions.

You will work within a vibrant environment that provides a platform for you to use your leadership experience, likes challenges, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.

How you will do it

As a Regional Customer Success, lead you will drive a culture of Customer Success so that the customer experience is consistent and optimal across all customer-facing activities and teams you work with. Along with your team you will be collaborating with regional cross-functional sales partners to execute on the holistic Customer Success strategy and regional revenue targets. As a leader for the region you will be collaborating with existing customers to drive their success and outcome satisfaction, and for new customers you will ensure a smooth handover from the Program Delivery/Professional Services team to the Customer Success team and henceforth work with the customer to drive outcome satisfaction and renewals.

As a Regional Customer
المهارات
What we look for

Required
* Minimum 5 years in a lead Customer Success role in a B2B and SaaS environment, ideally with matrixed multinational experience
* Minimum 10 years of experience in roles involving Customer Success, Account Management, and/or Sales
* Demonstrated success in being involved in the early stage of building and scaling a Customer Success team in a mature organisation, while catering for different regions and cultures
* Demonstrated track record of driving programs and process improvements that result in a better customer experience and increased renewals
* Passionate about ensuring customer expectations are surpassed at every opportunity
* Familiarity of HVAC systems, building automation systems, energy management tools, and monitoring systems
* Proven ability to manage global multi-million-dollar customers and ensuring outcome realisation
* Experience in being flexible to work with directly with customers and leading a function as the team grows
* Experience developing & delivering onsite training and webinars, including large remote audiences
* Demonstrated success in building strong relationships and working with cross-functional groups, at all levels, to gain understanding and commitment for business changes and innovation
* An outstanding communicator who can listen attentively and communicate clearly
* Highly adaptable, comfortable with ambiguity, and can easily acclimate to fast-changing business landscapes
* Comfortable working on complex problems, using data for decision making, and thinking holistically about the customer journey
* Fluency in English,
* Occasional travel (~ 20 %) required
* Preferred
* Fluency in a second European language is advantageous
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/manager-customer-success-gcc-4282109/