Contact Center Associate – German speaker – Work from Home

الوصف الوظيفي
International BPO - Contact Center in Dubai, United Arab Emirates

Key Responsibilities

- Deliver exemplary customer service via emails (90%) and phone calls (outgoing 10%)

- Answer emails messaging and manage outgoing voice phone calls from/to world-leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

المهارات
Your Profile

- Excellent German language command – fluency in speaking and writing correctly and at ease (plus good level English knowledge)

- Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory

- Good Communication and Customer Service skills, any experience in BPO / contact center work is an advantage

- Willingness to search for the required information for customers with a strong focus on solving clients requests

- Graduate in any discipline / Under graduates

- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

We Offer

- Work from home

- Competitive salary package

- Thorough training enabling all team to perform effectively

- Career growth opportunities within an international developing team

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة شركات الطيران
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 20

https://www.bayt.com/ar/uae/jobs/contact-center-associate-german-speaker-work-from-home-4277588/