Call Centre Manager

الوصف الوظيفي
Manage the call center activities in all store’s coordination with delivery / operation manager

Lead all communication with Aggregators regarding (Campaigns, offers, Menu changes, Customer issues)

Support all the Call center staff when needed in their daily duties (Taking calls, punching orders, Resolve customer complaints and escalations)

Review Customer reviews through social media and aggregators platform and resolve it

Continuous coaching for call center staff to enhance their skills and knowledge, keep them updated with all changes related to the knowledge and operations

Provide the management with daily reports showing yearly transactions progression (Year Vs Year)

Implement new processes in the Call center to enhance the level of service

Monitor & supervise the implementation of the call center plans in coordination with operation manager, to maintain the highest standard of performance and products

المهارات
38 years old and below

Bachelor’s Degree in Business Administration or any related course

Minimum 1 year of work experience in managing F&B;Call Centre

Advanced proficiency in developing relevant KPIs and conducting analysis based on learned metrics

Able to multi-task and can work under pressure

Able to demonstrate strong leadership and interpersonal skills

Excellent communicator (written and verbal)

Candidates who can start immediately will be prioritized

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 1
العمر الحد الأقصى: 38

https://www.bayt.com/ar/uae/jobs/call-centre-manager-4274775/