Tenant and Customer Relations Manager

الوصف الوظيفي
The tenant and Customer Relations Manager is the 2nd in Charge to the Senior Centre Manager. They should be viewed as a potential future SCM. They provide day to day leadership to the tenant relations and customer service teams, ensuring that the team delivers operational excellence every day.

Key Responsibilities:

Assist the Senior Centre Manager with delivery of Operational Excellence
Work closely with retailers to ensure that all opportunities, complaints, issues, and operational challenges are addressed in a timely manner to achieve the customer satisfaction in line with the corporate objectives.
Own the retailer communication at a local level
Work closely with retailers to ensure that they maximise sales and revenue opportunities
Ensure that the Tenant Relations team is executing the require processes, data capture, record keeping and data bases to maintain tenant compliance.
Own the customer experience at a centre level
Provide coaching and management to the customer service team (and also the service providers) to deliver an exceptional customer experience every time
Work closely with the SCM to identify and maximise new management income opportunities
Be the key liaison with STR team to ensure the delivery of exciting, relevant, and well executed kiosks, activations and short-term promotions.
Prepare recommendations to SCM regarding the tenants, customer and mall requirements.
المهارات
Minimum Qualification:

Bachelor’s Degree in Business Administration/Management

Experience:

3 - 5 years’ experience in similar role

Job Specific Skills:

Good Communication Skills
Good Presentation Skills
Ability to lead and inspire people
High Personal and professional standards
Retail experience is highly desirable - able to understand the key levers and drivers of a retail business

Behavioral Capabilities

Resilience
Stakeholder Focus - customer and retailer
Results Orientation
Business Acumen
Curious & Creative
Adaptability and Flexibility
Builds Relationships
Empowerment
Problem Solving & Decision Making
Planning and Organizing
Communication
Teamwork
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة العقارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/tenant-and-customer-relations-manager-4269436/