الوصف الوظيفي
Role Objective
To provide day-to-day Technical Support to customers by maintaining their systems, investigating and tracking all issues, along with testing and deployment of software patches and new releases. Committed to customer satisfaction by exceeding their expectations proactively and ensuring all SLA commitments are met.
Key Role Responsibilities
Provide customer-focused technical support for all installation, upgrading and maintenance activities
Understand and respond to customer requirements/issues quickly and efficiently and ensure that SLAs are met
Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
Provide support for all requirements and issues at customer site including installation of inbuilt vehicle (Mobile Data Terminals) devices
Ensure all Trapeze processes are followed and documentation is supplied accurately and on-time
Proactively support the management team to achieve Trapeze ME goals and identify opportunities for improvements
Communicate to both customers and colleagues in a professional, clear and respectful manner
Undertake any other relevant task as required
المهارات
Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
Minimum 4-5 Years solid experience in technical hands on support roles:
Experience in VMware Administration and Management
Experience in Redhat Linux
Experience on Microsoft SQL Database
Knowledge of Network & Security
Supporting large systems with many users
Supporting a mixed Windows and Linux Environment – Administration & Management
Supporting Java based applications
Hands-on knowledge of Infrastructure System Administration
Ability to understand and support issues related electronic equipment (In-built mobile terminal devices)
Ability to interpret Technical architecture of infrastructure services
Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
Expertise in VMware configuration and maintenance, particularly ESX Server and View would be highly desirable
Experience following ITIL processes for Incident management and Change & Release management
Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
Preference will be given to Arabic speakers
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
https://www.bayt.com/ar/uae/jobs/technical-customer-support-engineer-4266542/
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