Learning & Development Specialist | Retail - ACE Hardware | Dubai

الوصف الوظيفي
About the Role

The Learning & Development Specialist responsibility is to lead the technical and non-technical learning and development plans, align with and implement group and brand learning interventions, facilitate classes and to ensure employees are fully trained and they acquire enough business acumen to perform in their jobs.

About the Responsibilities

Training initiatives:

Conduct and organize training programs to Al-Futtaim Group employees and to ensure that training plans are adhered to.
Design, develop and continually improve training courses to ensure content is up to date and reflects best practice.
Identify course options and decide on courses including e-learning which effectively address the individual needs of all employees.
Deliver the core curriculum, training calendar and customised programs as scheduled.
Plan and ensure product knowledge development and career development tracks implementation are streamlined

Business solutions:

Work closely with the brands and divisions to develop training that enhances business performance, measure such performance and make adjustments to programmes to continually improve.
Ensures adherence to industry and government regulatory standards
Identify and improve operational systems & processes
Ensure delivery metrics are adhered to

Training Need Analysis:

Support L&D;Consultants to identify Learning and Development needs within the group for specific business units.
Manage internal & external customer expectations especially in regards to assessment practices & reporting.
Support L&D;Consultants to provide solutions and options, measuring customer satisfaction.

Communication:

Manage and maintain positive relationship with key stakeholders in the business and at the group level
Ensure businesses leaders and key stakeholders are aware of the Group L&D;products & Services
Utilise tools and resources that will discover training needs or assess capability standards
Maximise opportunities to communicate Group L&D;achievements, initiatives and projects

Reports:

Maintain systems for collating and reporting on Development performance
Manage & Analyse the Learning & Development performance
Collate and report Group L&D;performance metrics
Ensure key stakeholders in the business have up to date reports
Providing Trainer delivery days and feedback data

Projects:

Support consultants’ projects to meet key objectives
As required, partner with Group L&D;, Group HR or business to lead and implement specific projects 
Ensuring project KPI’s are met and exceeded

Technology:

Drive digital learning initiatives by managing, maintaining and running LMS, software and all relevant add-ons
Curate, develop and produce digital learning content using appropriate digital software and gadgets

المهارات
About the Requirements

Education:

A bachelor’s degree and/or relevant Training certificates
Master in Human resources or similar is an add
Instructional design or managing learning function certification is an add

Minimum Experience and Knowledge:

A minimum of 2 years’ experience in an L&D;function
Operational experience in hardware industry is an add
A minimum of 8 to 10 years’ experience in Human resources field
Fluent written and spoken English
Curriculum design experience
Knowledge of Competency standards
A wide range of assessment design and delivery knowledge
Program facilitation experience
A proficient of computer literacy
Experience of blended learning and digital measures
Business operations, project management and Customer Service experience would be a distinct advantage
Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التدريب والتطوير
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 8
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/learning-development-specialist-retail-ace-hardware-dubai-4253234/