The ITS Helpdesk Support Engineer is responsible for keeping the infrastructure and services within the portfolio of IT Enabled Services operational and available. The primary purpose of the role is to maintain and continually seek to improve the service level of the systems and services to meet the expectations of our customers. The role is responsible for ensuring that KPMG global standards and guidelines in their respective areas are consistently applied and adhered to.
Typical Experience/Qualifications:
• Expertise in the implementation, management and maintenance of:
• Active directory
• Windows 2000/2003/2012
• GPO s and security settings
• Microsoft technologies in general
• Middleware components like IIS, OCS, etc.
• Databases (SQL, Oracle)
• Applications like SharePoint
• SCCM, Desktop Encryption Software/Blackberry servers/RSA Server
• Backup software
• Good understanding of:
• DNS & WINS
• Symantec Antivirus corporate edition
• Multi Vendor Hardware
• Hardware Management Software (SSD, Smart-Start, Insight Manager)
• Domain and Network architecture
• Application patch and configuration management
• Knowledge/Certification in ITIL for the IT operations environment
• Acquire mandatory skills and certification in the area of work
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