• Floor Operations
• Manage all guests’ comments and complaints, maintains personalized services to guests.
• Schedule staff duties according to forecasts and special needs.
• Brief the staff daily, discuss with them, inform them about any special events, sales targets, customer feedback etc…
• Check up the restaurant situation, set up, equipments and maintenance, and make sure of the proper appearance of the staff.
• Control store requisition.
• Assign and supervise all duties and responsibilities of staff, checking the furniture of the restaurant, music, lighting, temperature, electrical appliance.
• Maintain an accurate reservation system to advise the chef of the numbers of special requests and reservations.
• Assist in planning of new menus, promotions, marketing issues and concern, balance and monitor profit and loss statement report.
• Monitor the staff to ensure that policies and procedures are followed on matters like discipline, grievance handling, transfer, job description, etc…
• Organize training sessions on a regular basis, as well as on-the-job training liaising with Operations and Training Managers.
• Ensure that the staff is aware of and comply with fire, hygiene, health and safety regulations.
• Actively manage shift-to-shift from open to close & set daily goals.
• Constantly update system, suggest and implement new methods in order to be in line with the current trend.
• Overview the security system and money circulation.
• Supervise the opening and closing procedures of floor, bar, kitchen and delivery departments.
• Make sure that all legal documents and licenses are provided and renewed on time.
• Review the promos, voids and waste with the cost control
• Report and follow up everything related to the equipment and building maintenance.
• Report the state of operation, forecast of budget, the actual, achieved goals and the amendment in plans, if any, to the operation manager
• HR Operations
• Actively work to improve Team Retention by creating and maintaining a positive work environment
• Match tasks to talents and appropriately follows up with support when needed
• Develop plans and motivates team members to exceed restaurant profitability plans through delivery of customer satisfaction.
• Control the weekly schedule of floor, bar, kitchen and delivery departments.
• Set the annual leave program of the staff.
• Participate in interviewing and recruiting staff with the coordination of the operation head of department.
• Complete the staff appraisals twice per year and put an action plan for their career growth.
• Finance
• Manage the Profit/Loss, Food cost and Unit sales.
• Effectively control costs associated with food and beverage, labor, direct operating expenses, utilities, repairs and staff compensation.
• Monitor the daily revenue and expenses compared to the budget.
• Overview randomly the cost of products.
• Issue the gross sales report on daily basis.
• Go through the monthly P&L;with the finance department and operation.
• Communication
• Communicate information to the entire team and show leadership in selling ideas, values, mission, vision and ‘One Team, One Dream’ concept.
• Provide direct, honest feedback to Team members regularly.
https://www.naukrigulf.com/restaurant-manager-seafood-jobs-in-dubai-uae-in-binhendi-enterprises-llc-5-to-10-years-jid-060920000064
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