Call Centre Quality Analyst

We are looking for a Call Centre Quality Analyst Arabic speaker with Excellent English-Dubai.
Performs call monitoring and provides trend data to
QA/Ops management team.
Participates in design of call monitoring formats and
Quality standards.
Uses quality monitoring data management system to
Compile and track performance at team and individual level.
Performs monitors of contact center touchpoints (email,
Inbound, outbound, chat...etc.).
Participates in customer and client listening programs
To identify customer needs and expectations.
·Provides actionable data to various internal support Groups as needed.
Coordinates and facilitates call calibration sessions.
Provides feedback to call center agents and leaders
(Coaching competencies).
Prepares and analyzes internal and external quality
Reports for management staff review.
Applicant must be currently based in U.A.E and available to join immediately
APPLY HERE
https://gulfcareerhunt.com/call-centre-quality-analyst-dubai-uae/