Quality Assurance Associate (Contact Center Agent)
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الوصف الوظيفي Primary responsibilities 1. To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners 2. handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met 3. To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers) 4. To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement 5. To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes 6. To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet 7. To provide support for the team on daily subtasks & projects as to identify your next area of growth. المهارات - Be responsible & efficient - Self-motivated with demonstrated flexibility & adaptability in intense situations - Strong oral, written & verbal communication skills in English - Commercial awareness - Early graduate with a Business background - Basic knowledge of relevant IT systems تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/quality-assurance-associate-contact-center-agent-4189058/ |
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