Customer Success Manager
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الوصف الوظيفي This role will be based out of the Abu Dhabi office, however, we offer a large amount of flexibility and would be open to applicants working from other parts of UAE with monthly visits to the office (when current legal restrictions are lifted). Your responsibilities: • Own strategic relationships with government and enterprise customers in the Middle East that are using to upskill and train their employees and citizens • Drive adoption by developing learner engagement programs and sharing best practice • Understand the customer’s needs and work towards agreed success metrics • Develop programs to increase engagement of customers by working closely with our content strategy, product, and pedagogy teams to ensure learner success • Own end-to-end renewal process for all customers by developing account plans, build relationships with decision-makers and influencers, holding executive business reviews, and negotiating contracts • Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution • Use industry trends and data-driven insights to consult and support governments to upskill their workforces • Collect product feedback and influence the product roadmap and GTM strategy • Meet with customers over video calls and in-person (when allowed) المهارات • 5+ years of work experience in managing senior customer relationships • Strong background in account management, contract negotiation, customer success • Executive presence, ability to work with senior decision makers and C-suite • Proven track record of high customer retention, renewal and growth • Excellent interpersonal, communication, and presentation skills • Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy • Entrepreneurial drive and comfort working in ambiguous, quickly changing environments • Experience driving product adoption within large organizations • Natural problem solver and strategic thinker, comfortable manipulating large datasets • Passion for education, education reform, and interest in working for a social enterprise • Fluency in Arabic (written and oral) • Nice to have: Experience in public and private sector, experience in the government, non-profit or workforce development space THE SELECTED CANDIDATE WILL BE WORKING ON TASC VISA/TASC LABOR CARD AND DEPLOYED TO CLIENT تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-success-manager-4188977/ |
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