Assistant eStore Enhancement Manager

الوصف الوظيفي
Key Objectives:

Platform enhancements for eStore for multiple countries in MENA Clients MENA HQ is currently developing a regional eStore for selected MENA markets. The Assistant Enhancement Manager will be responsible for driving the platform development along with the overall eStore business, end-to-end project management of enhancements, as well as platform maintenance and support eStore Operations Manager with incident management.
Position Responsibilities:

Lead and assist during the technical requirement gathering and planning exercises
Follow software development effort estimation practices based on story points and work breakdown structure
Assist eStore Manager in the technical design processes. Ability to architect complex eCommerce and omni-channel processes into business flow diagrams
Management of the external development team and contribution to technical discussions
Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external
Coordinating with eStore Operations Manager on maintaining clear and structured documentation and manuals
Answering and prioritizing business requests while leading on a series of initiatives aiming at ensuring that the eStores are always up‐to‐date and perform at their best
Regular analysis of the eStore UX and functionalities to provide improvement plans and new ideas for platform changes and new tools implementation
Understanding of systems such as ERP, SAP CX, Adobe target, CRM solutions
Work with the e-commerce team to develop the eStore strategy, aligning local subsidiaries’ marketing and operations to meet deadlines and schedules
Support in developing the eStore platform along with key stakeholders from different regions
Optimize category performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and Technical teams
Compiling weekly & monthly reports – feeding back to the senior management team and advising on strategy
Work with site merchandising and marketing teams to optimize the customer journey and conversion rates
Ensure the stability of eCommerce functionalities on the eStore for all operational processes
Support eStore Operations Manager with development of new functionalities increasing platform stability and performance
Drive actionable consumer insights (through web analytics and competitive landscape benchmarking) to improve traffic acquisition, user experience and platform capabilities
During the development and launch phase, act as key user for eStore and operational testing
المهارات
Essential skills and experience:

The role requires excellent business acumen and good stakeholder management as well as technical skills.

· Ability in planning, managing, executing and tracking of eStore enhancement projects

· The role requires a proven experience in eCommerce CMS, UI/UX design, project management

· Knowledge of ticketing systems such as JIRA and associated tools

· Excellent analytical and problem-solving skills (can‐do approach)

· Conceptual and strategic, but also must embrace being an owner; getting involved in the details of the business and making things happen

· Comfortable in a collaborative environment; flexible and open to ideas from all areas and levels of the organization, but also confident and decisive

· At least 3-5 years of relevant work experience with technical eCommerce projects

· Ability to handle multiple demands efficiently, while being extremely organized and maintaining high attention to detail

· Knowledge of e-commerce trends, competitive landscape and digital customer experience

· Outstanding stakeholder management

· Strong analytical skills to be able to track and generate data based insights

· Experience with eCommerce operations handling including platform management and fulfillment

· Solid understanding of data reporting and digital advertising best practices

· Possess an innovative and solutions-oriented mindset

· Demonstrated ability to learn quickly, and manage change effectively

Qualifications (Experience, Education, Licensure & language skills)

· Bachelor/Master degree in Business/ IT or a relevant field with 3-5 years of experience in eCommerce

· Strong understanding of market dynamics and technology

· Excellent communication skills and interpersonal skills

· Must be system oriented as well as computer literate and Advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)

· Fluent in English, Arabic is a Plus

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/assistant-estore-enhancement-manager-4187783/