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الوصف الوظيفي The Infrastructure Team Lead role is instrumental for IT functional success in Lifecare international. The role essentially must efficiently manage all the IT activities across the organization including all aspects which enables the organization to have ICT systems, applications, infrastructure and service delivery. The role will be accountable for the IT Department which encompasses both project delivery (Agile/Kanban) and business as usual operations. In addition, the role has responsibility for coordinating the delivery of change projects across the Group. 3. MAIN DUTIES AND RESPONSIBILITIES 3.1 Results Focus Areas: Service Operations Delivery - Required to work, collaborate and close IT Audit points on all in house IT applications, IT Infrastructure, Web Portals, IT Policy and procedures - Responsible for implementing systems, procedures and processes to ensure client servicing means and ways are efficient and effective. - Ensure Kanban Agile modal adherence with remote team members. - Responsible for devising and updating IT processes, procedures and policies. - Provide Level 2/3 support to ensure timely resolution. -Ensure all tickets are appropriately logged and addressed within defined OLAs. - Handle escalation for internal business customers for service delivery of escalated issues. - Work with vendors / partners to deploy new technologies and resolve complex issues. - Provide after hours on-call support for critical systems issues. -- Establish and perform third party SLA / contracts and ensure all SLA/ contracts are up to date. - Conduct daily huddles and weekly sprint meetings with team to manage operations and Projects Status. - Perform RCA on the incidents and implement permanent solutions and workarounds. - Create budgets plans for IT function. MI and reporting - Create and present accurate Management reports as required. Infrastructure Management - AWS and Azure Cloud service Administration handling experience required. - Responsible for ensuring overall ICT infrastructure management and efficiency across the organization in hybrid model. (on Premise and Cloud) - Ensure disaster recovery procedures are followed and check the integrity of the backups. - Regular monitoring of asset movements ensuring software / hardware assets are within control - Participate in the inventory management of software licenses, software, hardware and other IT equipment - Ensures that back-ups of all infrastructure and data are performed on a regular basis. Strategic Projects Delivery - Evaluate and / or recommend purchases of server hardware. -Monitoring and ensuring timelines set are met for department targets (R&D;, Internal projects etc.). - Planning and estimation of forecasts for projects with RAID analysis - Execute project delivery using Agile methodology with short and fast delivery. - Conduct qualitative analysis on cost benefit and business cases /Epics. - Develop recommendations and proposals for IT based solutions. Vendor Management -Liaise with various vendors and service providers for creation, maintenance and renewal of contracts AMC or SLA, repairs and technical support on their various products and equipment. -Coordinate with accounts and finance for AMC contracts/PO/Expense/Budget targets/Invoice. Risk Management - Responsible for ensuring all licenses concerning internal software or another ICT related aspects implementation of standards and benchmarks being set as per ISO 9000/27001. —Innovate ideas in technology to lead for cost saving and efforts. Stakeholder Management - Clarify technical queries effectively for internal/external customers. - Maintain cordial relationship with vendors and third-party service providers. People /Team management - Inspire the commitment of the Team to work collaboratively in meeting department Goals in collaboration. - Manage change by gaining the confidence of the Team through effective decision making and communication. - Evaluate the team performance in line with department objectives and take corrective actions where required. - Implement and manage the performance review of reporting team member. —Effectively deal with Team issues and try to resolve the problems. - Engage and motivate the Team to instill and adhere to Lifecare values and approach the policies and regulations positively. - Provide regular, honest and formal feedback to team members. 3.4 Technology Management - Networking and Windows Server Virtualization architecture. - Cloud IAAS/PASS/ and services Administration. - Office365 expert level implementation knowledge. -Websites and Application DB deployments and troubleshooting. - Sound scripting knowledge of PowerShell and SQL -Architectural experience on SCOM, SCCM environment implementation. -Sound Familiar with Microsoft Azure and AWS. -Good working knowledge of Off365, SQL & private cloud. -Good working knowledge of Citrix 5.5, 6 & 6.5. -Good Working knowledge of VMWare (ESXi host, VCenter and VSphere) & SCVMM -Advanced ability (Installation and configuration of computer hardware and OS) -A solid understanding of Networking, Firewall, Security and Antivirus.(SonicWALL and Cloud Application Security, Data Leak Prevention. المهارات Pre-requisites: Qualifications: Essential Technical IT Graduate with minimum 10-12 year of IT infrastructure and Cloud architecture service delivery hand on experience. Desirable knowledge and Certifications Scripting and Automation AWS and Azure Cloud Infrastructure Experience or Certification Network infrastructure - CCNA and Windows Server Virtualization.MS and MCP Hyper Visor and Office 365 Talent Profile: Initiative The tendency to act in a self-directed way; taking personal responsibility to get the job done and displaying a can-do approach to all tasks. Customer Focus Strong ability to persuade and convince others, influencing their actions and attitudes through succinct communication, personal credibility, self-confidence and assertiveness. Displays commitment to service excellence (internal and external) by understanding and managing customer needs efficiently, delivering high quality solutions and consistently seeking service improvements. Clear Communication Communicates ideas and information succinctly and logically, both in writing and verbally, to ensure full understanding from all involved Team Focus Encourages supportive group working by actively contributing to the team, involving others and valuing differences which results in shared commitment to organizational goals. Commitment to Quality and Professionalism Demonstrates a sense of duty to achieve their work responsibilities, perform to a high work ethic and present themselves in a mature, professional manner at all times Language Proficiency (S/R/W/U): Proficient in English with ability to speak, read, write and understand efficiently. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/infrastructure-team-lead-4184429/ |
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