Guest Services Deputy Manager - Staffing

الوصف الوظيفي
The purpose of the Guest Services Deputy Manager - Staffing position is to support in the development of the GSE workforce operational plan by staffing category (paid staff, volunteers, contractors).  This includes daily run sheets, check-in/check-out procedures, briefings, equipment distribution, deployment and redeployment, break times, post-prioritization plans, debriefings and daily reporting requirements and timings.  This position will support the scheduling and rostering plan and implementation for the GSE team in conjunction with the workforce operations team ensuring worker welfare laws are adhered to.

The main responsibilities for this role include:

- Support in the development of staffing operational plans regarding check-in/check-out procedures, deployment, equipment distribution, redeployment, break times, post prioritization plan and retention for each staff category;

- Manage the GSE office on site including management of the Guest Services Coordinators - Staffing, delivering the check-in/check-out, equipment distribution, and contractor management;

- Develop shift patterns for each position in the GSE team following worker welfare laws for each staffing category and position;

- Support the GSE Training Team as needed with delivering Role Specific Training, Operational Specific Training as well as any Just-In-Time Training;

- Lead the team responsibly and proficiently, providing effective line management to direct reports;

- Set objectives and evaluate performance of individual direct reports and actively manage key personnel issues;

- Ensure that all workforce acquire the required skills and knowledge through appropriate learning and development programs.

المهارات
4+ years in a manager role working on a previous major event programme, with specific experience related to developing Guest Services teams to put the Guest Experience at the heart of decision making and service design:

- Programme/project manager experience leading complex projects;

- Experience in working in a multi-cultural organization, GCC region desirable;

- Experience in working on staffing plans and operations for big multicultural teams and events (short time to train people with no second chance);

- Experience on planning schedules, shifts and roster for a large team with multiple individual situation related;

- Experience in leading paid staff and volunteers;

- Experience in managing contractors.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 4 الحد الأقصى: 6
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/guest-services-deputy-manager-staffing-4159162/