Sr. Specialist Customer & Rider Experience
|
||||||||||||||||||
|
الوصف الوظيفي Summary: The job will be instrumental in shaping the customer experience for our end-users who are ordering the food and for the Riders on the platform. The work will be focused on: ● Supporting the central and regional teams to build solutions for a seamless experience to all our customers. ● Funneling insights on key issues and initiatives and follow up on their resolution. Core Responsibilities: ● Support riders in optimizing the delivery experience (delivery zones definition, delivery time, Rider training, Rider app, Rider incentives, Rider payments, Rider fraud, etc.) ● Optimize Talabat’s customer’s experience (product, bugs and outages, promos, launches coordination, fraud, etc.) ● Provide guidelines to the support teams on the SOPs that will be adopted in line with the experience we aim to achieve for our customers. ● Coordinate bugs and outages. Provide guidance to support teams while pushing for fast resolution with the product and engineering teams. ● Collect insights from the support teams and funnel them to the central and ops teams for actioning. ● Collect insights from the surveys and funnel them to the central and ops teams for actioning. ● Build dashboards to track performance, forecasting, run deep dives, etc. ● Work as a strategic partner with different teams across the company on key initiatives to improve the experience on existing operations and new launches. المهارات An ideal candidate for this role would have: ● 2-3 years of total experience in startup operations. ● Stakeholder management experience. ● Strong Arabic skills (spoken, read and written) ● Strong analytical skills. ● Strong Influencing skills. ● Robust SQL experience. ● Preferred experience in process optimization. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/sr-specialist-customer-rider-experience-4171242/ |
||||||||||||||||||
Printable Page 
Report Advertisement