IT Support Engineer

الوصف الوظيفي
JOB PURPOSE:

The IT Support Engineer will be responsible for providing first line support to external customers for solutions ranging from workstation and laptop support to onsite software solution monitoring.

Tasked with providing a high level of technical hardware and software support to customers. He will act as the 1st Line, direct end-user support to our internal employees across the GCC region to complement our existing service desk team.

Working within a business with an aggressive improvement strategy, the IT Support Engineer will play a key part in achieving the goals defined within their strategy.

KEY RESPONSIBILITIES:

Provide end-user IT support in all aspects including hardware, software and network infrastructure, either directly or through direct liaison and co-ordination with other members of the local IT Team, the Group IT teams and third-party suppliers
Active participation in IT Projects such as depot moves, hardware rollout and implementation of application software enhancements as assigned by the IT Manager
Logging, responding and resolving IT related issues in a timely manner and according to agreed KPIs and Service Level Agreements (SLAs)
Ensure that each key task is completed to time scales and levels of quality agreed with the IT Manager at the time of assignment. Where necessary or requested liaise with other members of the IT Team, the Group IT teams and third-party suppliers to complete tasks successfully
Monitoring the availability and status of connectivity and infrastructure services. Addressing issues where appropriate
Provide input into IT hardware and software technical selection and pre-installation services
Document changes to system databases, performing system backups within set timescales, installing upgrades and reviewing technologies throughout the region and recommending potential improvements
Ensure Group IT policies pertaining to the delivery of IT Services are adhered to at all times
المهارات
Qualification and Experience Requirements:

Degree in Computer Science, or any related field is preferable.
Minimum of 3 years experience working within IT Support helpdesk environment
Expertise in resolving problems with desktop hardware, software and network related issue
Desirable

Previous experience of providing technical helpdesk support including:

Desktop and laptop deployment
Incident call logging, remote support, basic network
Internet connectivity troubleshooting
Remote Control Software/VPN
Helpdesk management software
ITIL Certification is an advantage
Person Specifications:

Analytical Skills
Ability to assess priorities against urgency, importance and impact.
Ability to work in a team
Good communication & interpersonal skill
Dynamic and proactive personality
Attention to detail with thorough thought process
Strong Knowledge of IT Service Deliverables
Excellent English interpersonal and communication skills
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإنترنت والتجارة الإلكترونية; الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/it-support-engineer-4149066/