الوصف الوظيفي
Our client is a leading regional law firm in Dubai. Their IT Department is looking for an IT Helpdesk Analyst to join their team.
As an IT Helpdesk Analyst, you will act as the first point of contact for all users within the network. You will record, analyse and fix all user requests and incidents in a timely manner. You will monitor and operate the firms Helpdesk system as well as support the 2nd line IT team in projects and look after the office infrastructure.
As an IT Helpdesk Analyst, other responsibilities will include:
Manage day-to-day user requests of all offices; record, fix or escalate issuesMonitor the continuous operation and health of the office IT environmentMaintain IT environment documentation, like the IT Asset Register and laptop pool; identify, suggest and implement IT improvementsManage the office IT infrastructure on the ground (door access systems, CCTV, telephone system, end-user computing devices, print production, mobile devices, meeting room setup)Visit their other offices from time to time to capture user feedback and address any IT issues encountered or raised by usersSense check the IT environment and do asset inventories and quality checksContribute to the evolution of the IT Helpdesk system (process, usability, reporting)Coordinate work with the firm’s suppliersAnalyse statistics, reading and creating reportsSupport the delivery of the firm’s IT strategyContribute to IT Projects
As an IT Helpdesk Analyst, you will have the following:
Bachelor’s degree in IT or related fieldAt least 7+ years’ experience in supporting users in an IT first line support role, ideally experience in an organisation larger than 200 usersSound understanding of ITIL processes is a must, ideally supported by an ITIL Foundation CertificateFluent in Arabic and EnglishExperience in working and actively helping develop a Service Desk/Helpdesk teamVery good Microsoft Office skills in Word, Outlook, PowerPoint, and Excel, ideally MCP certificatePassion for people, technology, service and IT processes and be able to see the big picture as well as the finer details of the IT environmentStrong customer focus combined with negotiation skills and the ability to executeFamiliar with industry-standard systems and concepts (Windows environments - AD and Exchange, Microsoft Office Applications, Printing, Telephony, Network, and IT security)Ability to set up, maintain and troubleshoot Audio/Video setups (Meeting rooms)
المهارات
Windows environments - AD and Exchange, Microsoft Office Applications, Printing, Telephony, Network and IT security
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة مكاتب المحاماة
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/it-helpdesk-analyst-4127528/
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