Quality & Training Team Leader

Job Description and Requirements
5-7 years’ experience in telecom customer services contact center operations
• At least 3 years’ experience in training/Quality function in a Contact center.
• Proficient in English,Arabic (mandatory)
• At least 3 years’ experience in telecom / IT contact centre operations in Middle East, US or UK.
• Having track record of process improvement in service delivery through Process Improvement Initiatives. Certified in Six Sigma /LEAN methodologies .
• Analytical, execution-focused bent of mind, and strong numbers orientation & adhering to Quality benchmarks set up the client

• Calibrating calls and transactions with client quality teams
• Providing coaching and feedback to the agents
• Supporting training team in Training needs Analysis
• Ensure extreme focus on Customer Satisfaction
• Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/126801-Quality—-Training-Team-Leader-at-SOS-HR