NOC Analyst L1

الوصف الوظيفي
1.  Onsite Service Representatives for Monitoring, Incident Management and Service Level Monitoring
2.  Responsible of handling standard operational technical issues escalated through many channels of reporting incident.
3.  Gather as much information as possible from the end user and systems for the incident and to determine the issue by analyzing the symptoms and figuring out the underlying problem
4.  Once the identification of the underlying problem is established, begin sorting through the possible solutions available
5.  Handle straightforward and simple problems while using available knowledge management tool.
6.  Proactive monitoring and taking pre-emptive measures to avoid an incident based on experience is expected;
7.  Must have a general to intermediate understanding of the Cisco range of IT products or service and may not always contain the competency required for resolving complex issues.
Should handle 70%-80% of the reported incidence before finding it necessary to escalate the issue to a higher level. Must possess problem solving skills and should be able to handle a critical situation with a compose demeaner.
المهارات
1.  CCNA Security Certified
2.  CCNA Certified
3.  Should be willing to work in 24x7 support environment – Shift basis.
4.  Bachelor’s degree in IT or related field
5.  Must have 5-8 years of experience managing similar large-scale Cisco infrastructure base environment
6.  English Speaking. Plus Arabic speaking will be an added advantage
Based at client site location – Dubai; Jebal Ali Region
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/noc-analyst-l1-4100614/