Contact Centre Champion - Value Add/Telesales [Arabic Speakers]

الوصف الوظيفي
Conduct outbound calls for tariff optimization and plan upgrades.
Perform calls for proactive and reactive retention.
Support customers who are facing payment issues.
Manage inbound chat queries into sale.
Assist with email communications and re-targeting customers.
Assist in life customers with chat and seek to upsell to different plans.
Answer all customer inquiries in a friendly, professional and efficient way.
Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
Resolve customer complaints end to end.
Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
Respond to customer queries through online channels, e.g. social media, emails, in-app chat
Contribute to overall achievements of required service level by maintaining agreed personal targets.
Assist other Virgin Mobile business functions as appropriate.
المهارات
Results driven
Good with numbers
Ability to communicate clearly and effectively
Ability to handle difficult situations in a professional manner and build employee loyalty
Have well developed listening skills and the ability to assimilate information
Patience and tact in working with customers, sometimes in stressful situations
Self-motivated and punctual
Must have the ability to work flexible hours as required (shifts cover 24 hours a day, 7 days a week)
Sound knowledge of Social Media applications and trend
High level of commitment, initiative and enthusiasm
Fluency in (written and spoken) Arabic and English. Proficiency in other languages is an asset.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الاتصالات والشبكات; الاستعانة بالمصادر الخارجية للمبيعات; التسويق عبر الهاتف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/contact-centre-champion-value-add-telesales-arabic-speakers-3826112/